We Sell Tickets Privacy Policy

Who We Are and What We Do

We are We Sell Tickets Limited, registered office Kemp House, 152-160 City Road, London, EC1V 2NX // Company Number: 10390350

You can contact us either by phoning 0117 901 2288 or emailing hello 'at' weselltickets.uk

 

We provide promoters and event organisers with a self serve platform to create a ticket page, create various ticket types as well as set their own pricing, collect payments and collect relevant attendee information in relation to their event.

We are committed to safeguarding the privacy of our website visitors and platform ticket purchasers, this document sets out what information is collected and how it is used.

 

What's Being collected

Consumers

Event Data:

In order to facilitate the successful transaction and contract of a ticket order a certain amount of information is required, the minimum being a name and email address for etickets with the addition of a postal address for tickets or wristbands that will be posted out prior to the event. 

In some instances, event organisers may request additional information through the check out order forms, this would normally be event specific information such as the name of a club or business or a contact telephone number, this is controlled and at the discretion of the event organiser or promoter. 

Any event information collected is stored within the event organisers account CRM, this allows for the tracking of tickets sales, ticket transfers, refunds as well as the managing of event specific data and processes.

 

Website and Ticket Platform:

We make a distinction between our website, which you are currently on now and the ticket platform. You can tell the difference by looking at the url, the website will have www.weselltickets.uk whereas the ticket platform will have a prefix of shop.weselltickets or register.weselltickets depending where you are in the ticket purchase flow. 

We have gone through and audited our digital supply chain, looking carefully at our suppliers, some of these will be sub processing data on our behalf. We have ceased using any company that does not comply with the new GDPR policies coming into force May 25th. Below you will find a list of our sub processors:

 

Website

Google - Analytics, Email, Cloud Storage, Tag Manager - Based in the United States

Squarespace - Hosting, Web Forms - Based in the United States 

TawkTo - Live Chat - Based in the United States

 

Ticket Platform

Microsoft Azure - Ticket platform hosting - Based in the United States 

Stripe - Payment processing - Based in the United States 

Sendgrid - Transactional email delivery - Based in the United States

 

Payment Processing:

Stripe is the payment gateway that is used by the platform to process transactions, each organiser will have their own account to take payments for their events. Debit or credit card information is required at point of purchase however at no point is this information stored or available to any party that has access to the platform. The system uses tokens so that critical card information is never made available to any party throughout the process. 

Email:

As a ticket purchaser you will receive an email containing your tickets or purchase confirmation. Depending how the organiser has set up their account this email will either come from a We Sell Tickets email address or the organisers email address. This is a transactional email and is necessary in order to facilitate the completion and contractual obligation of your ticket purchase. 

Customer Service:

Where applicable, we provide a customer service solution for event organisers, this covers live chat, inbound telephone number, web form as well as an inbound email address. In order to effectively deal with customer service issues from ticket buyers we will request a certain amount of information such as booking email address, order id and buyer name. We don't keep a record of this information once the service request has been completed. 

 

Organisers

We will collect the following information from you in order to create an account: name, address, website URL, contact telephone number and email address as well as any specific event information that is relevant to the creation of your account. This information will be located in your account settings until such time as the account is deleted. 

We may contact you from time to time in relation to any updates or notifications about the platform, this will generally be by email but may also be by phone depending on the nature of the update. 

 

All Users

We collect certain technical information about our site users, this includes browser information, IP address, whether you are using a desktop of mobile. This is done so that we can monitor our site and how visitors interact with it and look to improve the site experience. We use Google Analytics to track this information in aggregate. You can find out more about cookies and how we use them here.

Processing your Personal Data:

The legal grounds for us processing your personal data will be: 

• you provided your consent; 
• it is necessary for our contractual relationship; 
• the processing is necessary for us to comply with our legal or regulatory obligations; and/or
• the processing is in our legitimate interest as an event ticketing platform (for example, to protect the security and integrity of our systems and to provide you with customer service, etc.). 

We Sell Tickets as a data controller and a data processor: 

EU data protection law makes a distinction between organisations that process personal data for their own purposes (known as "data controllers") and organisations that process personal data on behalf of other organisations (known as "data processors"). If you have a question or complaint about how your personal data is handled, these should always be directed to the relevant data controller since they are the ones with primary responsibility for your personal data. 

We Sell Tickets may act as either a data controller or a data processor in respect of your Personal Data, depending on the circumstances. 

For example, if you create an account with us to organise your events, We Sell Tickets will be a data controller in respect of the Personal Data that you provide as part of your account. 

However, if you register for an event as a consumer, we will process your personal data to help administer that event on behalf of the organiser (for example, sending confirmation, promotional and feedback emails, processing payments, etc.) and to help the organiser target, and understand the success of, their event and event planning (for example, providing event reports, using analytics to gain insights into the effectiveness of various sales channels, etc.). In these circumstances, We Sell Tickets merely provides the "tools" for organisers; We Sell Tickets does not decide what personal data to request on registration forms, nor is it responsible for the continued accuracy any personal data provided. Any questions that you may have relating to your personal data and your rights under data protection law should therefore be directed to the organiser as the data controller, not to We Sell Tickets.

 

International Data Transfer

EU US Privacy Shield:

For data transfers outside of the EEA to the United States the EU US privacy shield is the mechanism by which companies in the US will provide data protection to users based in the EEA. You can find more information about the EU US privacy shield here.

 

Data Retention Period 

We will keep data for a period that is required to provide both our platform users and their ticket buyers the service we offer, as well as for other important purposes such as complying with legal obligations, resolving disputes, and enforcing our agreements. 

We will regularly cleanse data from our systems, if accounts have not been used in a 12 month period these will be deleted. If an event organiser or promoter wishes to use our services again they will need to create a new account. 

 

GDPR Information and links

You can find more information about GDPR by visiting the dedicated portal here or the ICO website here.

 

Getting in touch

If you need to contact us or have any queries please email hello 'at' weselltickets.uk or call 0117 901 2288

 

Policy Updated May 15th, 2018