Event Cancellation Insurance

Event cancellation insurance

Event Protect is the industry standard in event cancellation for Primary Ticket Agents, Secondary Ticket Agents, Events, Travel Package Providers, Venues and Sports Teams. Seeing the Event Protect trademark logo means that if the event is cancelled / postponed / abandoned or curtailed due to circumstances outside of our control, Event Protect will provide ticket holders with a quick refund directly to their chosen bank account, no matter the financial state of the Event Organiser or Ticket Agent. This includes booking fees and any extras if booked as part of an event package. 

 

WHAT IS EVENT PROTECT?

Event Protect is the industry standard in event cancellation insurance for Primary Ticket Agents, Secondary Ticket Agents, Events, Travel Package Providers, Venues and Sports Teams.

We believe that as a Ticket Holder, your Ticket Agent should always be in the position to provide you with a full refund of your ticket if an event is cancelled and to be able to make that refund in a timely manner. This should include any booking fees and extras if purchased as part of a package.

Event Protect is designed to help Ticket Agents provide you with the best customer experience possible if one of their events is cancelled, and help distribute refunds no matter the financial state of the Event Organiser or the Ticket Agent.

If you see the trademarked Event Protect logo displayed on a Ticket Agent’s website for your particular event, then you can be confident that the Ticket Agent as a Member of Event Protect, can provide fast and transparent refunds directly if it's for a reason covered under the Event Protect Scheme.

Download a summary sheet here


WHAT DOES THIS MEAN TO YOU?

If an event is cancelled, postponed or abandoned due to unforeseen circumstances that are covered by the Event Protect Scheme, you may be entitled to a full refund of your ticket directly to your chosen bank account.

Many Ticket Agents outside of the Event Protect Membership rely on the actual Event for the payment of refunds and may offer refunds to their customers months after their event has cancelled if they are offering refunds at all. This refund often excludes extras purchased with the ticket, for instance accommodation, travel, booking fees.

Event Protect Members in most cases are able to make a complete refund of your transaction including any extras if booked as part of a package, directly to your chosen account if the event is cancelled, abandoned or in the case of postponement, if you’re unable to attend the rescheduled event.


HOW to CLAIM A REFUND?

It’s really simple to apply for your refund. If an event, for which you have bought a ticket, is cancelled / postponed / abandoned, as a Member of Event Protect, the Ticket Agent will send you an email with a direct link to a refund application form. Once you complete the short form and your transaction has been verified, your refund will immediately start to be processed. A direct refund will be made to your bank account or in appropriate circumstances, the Credit or Debit Card used to make the purchase.


Event cancellation insurance is automatically included with all Fully Managed plans, we can provide this as an additional option to both Core Essentials and Core Plus plans. Email hello 'at' weselltickets.uk or call 0117 901 2288 for full details and a quote. 

Please note, the Event Protect Scheme is not a replacement for any other event insurance a customer may directly arrange for their own protection, it's a scheme designed to protect the ticket holders in the case of event cancellation.